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Front Desk Representative Program at Lords Institute of Management (LIM)
At LIM, our Front Desk Representative training program prepares students to become the welcoming face of any hospitality business or corporate office. As the first point of contact, front desk professionals play a crucial role in creating positive impressions while managing key administrative and customer service tasks.
This comprehensive course covers essential responsibilities including greeting visitors professionally, handling phone calls and inquiries efficiently, managing mail and documents, maintaining organized reception areas, and assisting with reservations. Students also develop vital Microsoft Office skills for administrative support tasks like data entry and scheduling.
Eligibility
10th Pass or Fail or equivalent
Intake
60 Seats
Duration
9 months
Batch
Full Time
A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies.
- After completing the Position Specific Knowledge section of the Study Guide, employees should be able to:
- Describe the purpose and tasks of a front desk representative.
- Identify the various equipment and systems that front desk representatives use in the course of performing their duties.
- Describe procedures for assigning and granting access to safe deposit boxes.
- Define different types of reservations.
- Identify and define some of the basic room inventory, status, and rate terms.
- Describe loyalty programs
- Discuss the various tasks front desk representatives perform during the pre-arrival stage.
- Identify the steps and tasks involved in the check-in process.
- Summarize the importance of key control at the front desk.
- Discuss how front desk representatives can use effective sales techniques while check[1]ing in guests.
- Discuss the procedures for dealing with VIPs.
- Explain the process for relocating guests in sold-out situations.
- Discuss the various tasks front desk representatives typically perform during the occupancy stage.
- Discuss the steps involved in processing the various types of guest check-outs.
- Discuss the processing of late charges.
- Summarize the process of addressing disputed charges.
Affiliation By American Hotel & Lodging Educational Institute (AHLEI)
American Hotel & Lodging Educational Institute (AHLEI) was established in 1953, the Educational Institute, one of the finest nonprofit member
Lords Institute of Management (LIM) offers a Hotel Management Short-Term Certificate Course for Front Desk Representatives, proudly affiliated with the American Hotel & Lodging Educational Institute (AHLEI). Since 1953, AHLEI has been the gold standard in hospitality education, providing world-class training resources and globally recognized certifications through its affiliation with the American Hotel & Lodging Association.
Contact with us for Admission and Enquiry
The Degree course in Hospitality Studies at Lords Institute of Management Surat is offered in collaboration with American Hotel & Lodging Educational Institute degree program aims to pursue a professional degree more accessible and convenient
Frequently Ask Question’s
What will I learn in front desk operations program?
This course trains you in essential front desk operations, including guest check-in/out procedures, phone etiquette, reservation systems (PMS), complaint handling, and administrative tasks like billing and document management.
What skills will I gain from this course?
Master front desk essentials: guest check-in/out, PMS software, multi-line phone systems, conflict resolution, and cash handling – with hands-on practice in simulated hotel environments
Who is the ideal student for this program?
Perfect for hospitality newcomers, career changers, or front office staff seeking promotion. No diploma? Contact us for alternatives.